Terms and conditions

1- Registration procedure
Once registration is complete, you will receive an automatic confirmation. After payment of the fee, you will receive written confirmation and an invoice for payment. Registration fees vary depending on when payment is received. If payment is made after the selected payment deadline, the registration fee for the following period will apply and the difference will be invoiced.

2 – Payment and invoicing

Payment can be made by bank transfer; please note that all bank charges must be paid by the participant/payer and must be added to the total amount. Cheques are not accepted.

3 – VAT

As established by Article 53 of Directive 2006/112/EC, the registration fee is subject to VAT applicable in the country where the event takes place, even if paid by taxable persons. VAT is therefore applicable to all participants. Please consult your tax advisor in your country for assistance with claiming a refund. In accordance with Italian tax regulations, a VAT rate of 22% has been applied to the registration fees. The organiser reserves the right to change this amount in the event of a change in legislation or VAT rate.

For EU companies and institutions, in order to avoid complications, please ensure that your VAT number is indicated on this form and that it is officially recognised by the EU Customs and Tax Office. If your company is not registered for VAT or your EU VAT number is not recognised by the EU website mentioned above, the VAT amount will still be added to the invoice and will not be refundable. The organiser cannot be held responsible for any problems encountered in relation to VAT refunds or failure to provide a VAT number.

4 – Substitutions

If a delegate is unable to attend the event, we will be happy to accept a substitute at any time. Substitution requests will only be accepted by email, stating the name of the cancelled delegate, as well as the name, position and contact details of the substitute.

5 – Registration fee cancellation policy

Cancellations must be made in writing and sent by e-mail, indicating the name of the delegate being cancelled. In the event of cancellation, whether individual or group, the following rules apply:

– Cancellations notified up to 60 days before the start of the event: a refund is possible (net of VAT and 30% administrative costs).

– Cancellations made within 59 days or less will not be eligible for a refund.

– No refunds will be made for no-shows or events not attended.

– Bank charges applied to the refund will be borne by the delegates.

In the event of overpayment or double payment, refund requests, accompanied by valid proof of overpayment or double payment, must be submitted in writing and sent by email to the Organiser no later than one month after the event. An administrative fee of €50 will be applied to all refunds.

6 – Visas

It is the participant’s sole responsibility to take care of visa requirements. Participants who require an entry visa should allow sufficient time for the visa application process. Please consult http://www.mvep.hr/en/consular-information/visas/visa-requirements-overview/.

Participant registration details may be shared with immigration authorities to facilitate the immigration process.

To receive a letter of invitation to the event, participants must first register and pay the full registration fee. They can then contact the Organiser to request the invitation and/or letter of guarantee. All expenses incurred in connection with the event and visas are the sole responsibility of the participant.

If the delegate is not granted a visa, the registration fee will be refunded (minus an administrative fee of €50) provided that they provide the Organiser with an official document from the relevant Embassy stating that the visa has been refused and that the application was submitted at least four (4) weeks before the date of the event. The Organiser will issue the invitation/letter of guarantee for the visa up to four (4) weeks before the date of the event. Within four (4) weeks of the date of the event, the invitation/letter of guarantee for the visa cannot be guaranteed.

7 – Data protection

The collection, processing (including storage, modification, transmission, blocking and deletion) and use of all personal registration data is carried out in accordance with the guidelines of the applicable data protection regulations. The Organiser will collect and store all data necessary for the preparation and execution of the event.

In order to protect and safeguard the personal data provided, appropriate company procedures will be applied, as well as technical and physical restrictions on access to and use of personal information. Only authorised employees may access personal information in order to perform their duties in relation to our services. Our server and network are protected by firewalls against unauthorised access.

In addition, the Organiser may only share participants’ contact details with third parties, who may use such data to contact participants regarding event activities or other communications that may be of interest to them.

Event organisers are obliged to disclose participant data due to a court order or authority.

Our Privacy Policy complies with the GDPR.

8 – Travel insurance

Delegates are strongly advised to take out their own personal and travel insurance.

9 – Cancellation of the event

If the event is cancelled due to force majeure, insufficient number of participants or reasons not attributable to the Organiser, only the registration fee will be refunded, net of administrative costs of €50.00 per registration; however, this shall not apply to other expenses exceeding this amount (such as hotel reservations, air and rail tickets, etc.).

10 – Regulations

The Organiser reserves the right to make changes to the programme or any related activities at its discretion. Such changes shall not entail any refund or reduction of the registration fee.

11 – Acceptance of Terms of Use

These Terms and Conditions of Registration apply to all delegates who register for the event.